AI agents that call every admissions enquiry within minutes, help applicants finish the form and pay the fee, and answer students and parents at any hour, in Bahasa Indonesia, Malay, Thai, Vietnamese, Filipino, English, Mandarin and more than 25 languages in all. They work from the enquiry, the application and the student record, and finish the task during the call: book the counselling session, send the upload or payment link, raise the request. Tilicho builds and runs them inside your own Google Cloud project, starting from accelerators for 24 education use cases.
The enquiry, the application and the enrolled student, each with its own agent. All three read and write the same student record, so one integration supports all three.
The agent calls every enquiry within minutes of the form, in the student's language. It confirms the programme, the intake and the budget, answers from your prospectus, and books a counselling session or a campus visit.
The agent calls applicants who stopped midway. It states what is pending, the form, a document or the fee, helps with what is stopping them, and sends the link before the deadline.
Students and parents call about fees, the timetable, results, the hostel or the bus. The agent answers from your records at any hour, in the caller's language, and raises a request when your staff are needed.
The number is matched to the enquiry, the application or the student record: programme, intake, country, stage, pending documents, fees due and past calls. Calling hours in the family's time zone, consent and the student's age are checked before an outbound dial.
The agent confirms who it is speaking to, answers from your prospectus and records, and books the session, sends the upload or payment link or raises the request while the caller is on the line.
A fee discount, a visa question, a complaint about staff or any request for a person goes to your team live, with the record and the summary on screen. A student who sounds distressed or mentions self-harm is handed to a person at once.
Stage, outcome tag, transcript and recording are written to your CRM and student system. The reminder, the payment follow-up or the next call is scheduled.
Each agent starts from an accelerator, so a use case is on live calls in about one month.
The opening is fixed in the script. It is the same on every call, in every language and every country.
On an outbound call the agent confirms it is speaking to the student, or to the parent or guardian for a student under 18, before it names the application or the fees.
Your institution's name and the purpose of the call, in the words your team approved.
The agent says it is an AI assistant and that the call is recorded.
Only then does the script move to the programme, the application or the fees.
Admissions and fee calls are placed only inside the hours you set, for example 9 am to 9 pm in the family's time zone. The helpline answers at any hour.
Admissions calls go to people who enquired or applied. For Singapore numbers, the Do Not Call Registry is checked before a marketing call.
For a student under 18 the agent speaks to the parent or guardian on record.
PII is masked in transcripts and logs. Access is by role. Consent, retention and access are set for each market's personal-data law: PDPA in Singapore, PDPA 2010 in Malaysia, UU PDP 2022 in Indonesia, PDPA in Thailand, the Data Privacy Act of 2012 in the Philippines, the Personal Data Protection Law of 2025 in Vietnam. The agent never asks for a card number, OTP or password.
The agent runs in your Google Cloud project, in the region you choose, such as Singapore or Jakarta. Recordings and student data stay in your storage.
A student who sounds distressed or mentions self-harm is handed to a person at once.
The agent runs in the Google Cloud region closest to your students. This is fixed before the build, since reply time cannot be tuned afterwards.
The agent mirrors the caller turn by turn, so it follows the caller's language and not a setting.
A supervisor routes to small agents that share the state of the call. The script grows by adding agents.
A health-checked fallback model in the same region takes over mid-call, with the state of the call intact.
Your counsellor sees the record, the transcript summary and the captured details before speaking.
An analyzer agent keeps each case open until it reaches an end state: enrolled, paid, answered, or handed to your team.
Anything not on this list, including your student information system, LMS or fee system, is connected through its API during setup. Tilicho builds and maintains it at no extra cost.
More than 25 languages. In Southeast Asia: Bahasa Indonesia, Malay, Thai, Vietnamese, Filipino and Taglish, English, Mandarin and Tamil. The agent switches language during the call, which matters when the student speaks English and the parent prefers Vietnamese or Bahasa Indonesia.
Yes. The same agent calls enquiries in each country, with the language, calling hours and time zone set per country, and books counsellors who speak that language.
For a student under 18 the agent speaks to the parent or guardian on record. It confirms it has the right person before it names the application or the fees.
No. The caller is matched to the registered number and confirms a detail such as the student ID or application number before the agent reads out anything from the record.
The call is transferred live to your counsellor or office with the record and the summary, so the family does not repeat the case. You decide which cases always go to a person, such as fee discounts, visa questions and complaints. A student who sounds distressed is handed to a person at once.
In your own Google Cloud project and your storage, in the region you choose. Tilicho runs the agent inside that project.
A 30-minute session: a live call with the agent, then a walk through one use case of yours, such as enquiry follow-up, application completion or the student helpline.