Voice Agents on Customer Calls for an Indonesian Broadband Provider
MyRepublic, a broadband and TV provider in Indonesia and part of the Sinar Mas group, runs Tilicho voice agents on its outbound customer calls: payment reminders and installation scheduling. Service and outage calls on the inbound line come next.
Challenge
Outbound calls split across two vendorsInbound IVR calls averaging 5 to 6 minutes
Solution
Payment reminders, with payment links and promises to pay recordedInstallation scheduling: booking and confirming visitsService and outage calls on the inbound line (next)
AI Components
Speech-to-speech voice agents on GeminiBahasa Indonesia
Voice Agents on Customer Calls for an Indonesian Broadband Provider
MyRepublic, a broadband and TV provider in Indonesia and part of the Sinar Mas group, runs Tilicho voice agents on its outbound customer calls: payment reminders and installation scheduling. Service and outage calls on the inbound line come next.
Challenge
Outbound calls split across two vendorsInbound IVR calls averaging 5 to 6 minutes
Solution
Payment reminders, with payment links and promises to pay recordedInstallation scheduling: booking and confirming visitsService and outage calls on the inbound line (next)
AI Components
Speech-to-speech voice agents on GeminiBahasa Indonesia
