AI agents that verify flagged orders before they ship, call customers when a delivery has a problem, answer your helpline about orders and bookings, and call travelers when a booking needs attention, in English, Spanish and more than 25 languages in all. They work from the order or the booking and finish the task during the call: correct the address, arrange the redelivery, rebook the trip, send the payment link. Tilicho builds and runs them inside your own Google Cloud project, starting from accelerators for 26 e-commerce and travel use cases.
Orders, the helpline and travel bookings, each with its own agent. All three read and write the same customer, order and booking record, so one integration supports all three.
The agent calls customers on orders your fraud rules flag, before they ship, and calls when the carrier reports a delivery exception. It confirms the order, corrects the address or arranges a redelivery, so fewer packages come back.
The customer calls about an order or a booking. The agent finds it from the caller's number and answers on status, returns, refunds or changes, at any hour.
The agent confirms bookings, calls before a held booking expires or a document is missing, and calls when a schedule changes with the rebooking options.
The number is matched to the customer's orders and bookings: items, fraud flags, carrier status, travel dates and open tickets. Before an outbound offer call, the consent record, the Do Not Call lists and the local time are checked.
The agent confirms the order or the booking, takes the change the customer asks for, and corrects the address, arranges the redelivery, rebooks the trip or sends the payment link while the customer is on the line.
A fraud concern, a chargeback threat, a refund dispute, a traveler stuck at an airport, or any request for a person goes to your team live, with the order or booking, the history and the summary on screen.
Status, outcome tag, transcript and recording are written to your order or booking system and CRM. The carrier update, the payment follow-up or the review call is scheduled.
Each agent starts from an accelerator, so a use case is on live calls in about one month.
The opening is fixed in the script. It is the same on every call, in every language.
On an outbound call the agent confirms it is speaking to the customer who placed the order, or the lead traveler, before it names the order or the trip.
Your brand's name and the purpose of the call, in the words your team approved.
The agent says it is an AI assistant and that the call is recorded.
Only then does the script move to the order, the delivery or the booking.
Offer calls, such as cart recovery and repeat-purchase offers, are placed only inside the hours you set, in the customer's local time, for example 8 am to 9 pm, the window the TCPA rules set for telemarketing calls. The helpline answers at any hour.
Offer calls are telemarketing. Since the FCC ruled in February 2024 that AI-generated voices are artificial under the TCPA, these calls go only to customers who gave prior express written consent. Numbers on the National Do Not Call Registry and your own do-not-call list are checked. Calls about an order or a trip the customer placed are not telemarketing, and go to numbers the customer gave for that order or booking.
The agent never takes a card number, a one-time code or a password on the call. It sends a secure payment link from your payment gateway by SMS or email.
PII is masked in transcripts and logs. Access is by role. Retention follows the policy you set.
The agent runs in your Google Cloud project, in a US region. Recordings and customer data stay in your storage.
The agent changes an address, an order or a booking only for the confirmed customer, and reads the change back before it is saved.
The agent runs in the Google Cloud region closest to your customers. This is fixed before the build, since reply time cannot be tuned afterwards.
The agent mirrors the customer turn by turn, so it follows the customer's language and not a setting.
A supervisor routes to small agents that share the state of the call. The script grows by adding agents.
A health-checked fallback model in the same region takes over mid-call, with the state of the call intact.
Your team member sees the order or booking, the history, the transcript summary and the captured details before speaking.
An analyzer agent keeps each order or booking open until it reaches an end state: verified, delivered, rebooked, refunded, or handed to your team.
Anything not on this list, including your shipping system, carriers, fraud tools or booking engine, is connected through its API during setup. Tilicho builds and maintains it at no extra cost.
Online retailers and D2C brands, marketplaces, quick commerce, online travel agencies, airlines, hotel groups, tour and vacation operators, and bus and rail booking platforms.
More than 25 languages, including English, Spanish, Mandarin, Vietnamese, Tagalog, Korean, Arabic, French, Russian and Portuguese. The agent switches language during the call when the customer does, such as from Spanish to English.
The agent confirms flagged orders and their addresses before they ship. When the carrier reports an exception, it calls the same day and arranges a redelivery, a pickup point or a corrected address, so the package is delivered instead of going back to the sender.
No. It never asks for a card number, a one-time code or a password. It sends a payment link from your payment gateway by SMS or email, and confirms on the call when the payment goes through.
Yes, when the customer has given prior express written consent to calls with an AI voice, inside the calling hours, and after the Do Not Call lists are checked. The agent says it is an AI assistant at the start of every call.
The call is transferred live to your team with the order or booking, the history and the summary, so the customer does not repeat the case. You decide which cases always go to a person, such as fraud concerns, refund disputes and travelers stuck at an airport.
In your own Google Cloud project and your storage, in a US region. Tilicho runs the agent inside that project.
No. The agent connects to your existing numbers and systems. There are more than 50 integrations, including Shopify, and other systems, such as your shipping system or booking engine, are connected through their APIs during setup.
A 30-minute session: a live call with the agent, then a walk through one use case of yours, such as order verification, delivery exceptions or a flight schedule change.