Voice Agents for Outbound Calling at an Indonesian Telecom
MyRepublic, a telecom provider in Indonesia and part of the Sinar Mas group, chose Tilicho voice agents over its current vendors for outbound calling, with inbound calls next.
Challenge
Outbound calling split across two vendorsInbound IVR calls averaging 5 to 6 minutes
Solution
Voice agents for outbound callsInbound calls next, on the same agents
AI Components
Speech-to-speech voice agents on Gemini
Outcomes
Chosen over the incumbent vendorsOutbound approved and going live
Voice Agents for Outbound Calling at an Indonesian Telecom
MyRepublic, a telecom provider in Indonesia and part of the Sinar Mas group, chose Tilicho voice agents over its current vendors for outbound calling, with inbound calls next.
Challenge
Outbound calling split across two vendorsInbound IVR calls averaging 5 to 6 minutes
Solution
Voice agents for outbound callsInbound calls next, on the same agents
AI Components
Speech-to-speech voice agents on Gemini
Outcomes
Chosen over the incumbent vendorsOutbound approved and going live
