AI-NATIVE TRANSFORMATION
Every way people reach your company is becoming a conversation.
Customers, partners and employees will talk to your systems instead of operating them, and agents will do the work behind each conversation. We redesign the enterprise for that, one process at a time.
What changes when a company becomes AI-native.
- 01
Communication becomes conversation
Customers, partners and employees reach a company through menus, forms, queues and screens. More and more, they will speak or write to it, and agents will answer, act and update the systems of record.
- 02
Agents do the work
Agents now complete the steps of a process: reading documents, calling customers, updating records. People make the decisions, handle the exceptions and own the result.
- 03
Intelligence has a cost per task
Every agent spends on models as it works, and that spend grows with the business. It has to be measured, routed to the right model and governed like any other operating cost.
- 04
The redesign is the difference
Every company can buy the same platform. Results depend on how far a company redesigns its processes, roles and controls around agents.
We usually start with voice agents or with the cost of AI.
Voice
How your stakeholders talk to your systems.
We start on customer calls: service, sales follow-up, collections and bookings. The same agents then serve partners, dealers and employees, on the phone, WhatsApp and the web. In production at EaseMyTrip and MyRepublic.
- 30+
- voice agents in production
- < 1 month
- from first call to go-live
Cost and control
What every agent costs, and which model runs it.
Pathfinder measures AI spend by team and workload and tests cheaper models on your own traffic. The AI Orchestrator sends each task to the approved model and records every run. We start with coding, where the spend is largest today.
- 51%
- lower cost on a receivables build
- 35–70%
- lower cost on a workforce build
Product engineering
The systems the agents work in.
Agents are only as good as the systems they read and write. For 11 years we have built and run the web, mobile, data and cloud platforms enterprises depend on.
- 100+
- engagements delivered
- 100M+
- people use software we built
A process is AI-native when agents do the work and your people own the outcome.
People answer every call, chat and email, and most questions repeat.
Agents resolve common requests across voice, chat and email and pass the rest to a person with the context attached.
How we make a company AI-native.
Assess
ResultAI-native assessment and a business case per process
- 01
Assess
We map the processes the company runs, with volume, cost, systems and owners, and rank them by value and risk. The first two or three processes each get an owner and a target.
AI-native assessment and a business case per process - 02
Redesign
For each process we decide which steps agents run, which they assist with and which stay with people, and we write the controls and hand-offs.
Process, role and control design - 03
Deploy
We build the agents, connect them to the systems of record and run them in your cloud. Each one passes evaluation on real cases before it takes live work.
Agents in production - 04
Run and scale
We measure every agent on its results and its cost per task, then take the next process onto the same connectors, knowledge and controls.
Cost per task, audit trail, the next process
Every agent runs under the company’s own controls.
- 01
Runs in your cloud
Agents run in your own cloud project, under your security boundary and data policies.
- 02
Evaluated before go-live
Every agent passes evaluation on real cases from your business before it takes live work.
- 03
Every action logged
Each call, message and system update is recorded with the model used, the data read and the result.
- 04
A cost per task
Every agent reports what each task costs, by team and workload, so AI spend is managed like any operating cost.
- 05
Your people own the outcome
Each process has an owner in your business who sets the targets and decides the exceptions.
We build on Google Cloud.
Tilicho is a Google Cloud partner. We lead with Gemini Enterprise and Google Cloud, and the agents run inside the client\u2019s own Google Cloud project, under its security boundary. Where a client already runs on another cloud, we build there.
In production.
EaseMyTrip
Booking help, changes and cancellations, refund status and outbound follow-up on bookings.
MyRepublic
Payment reminders and installation scheduling; service and outage calls next. Part of the Sinar Mas group.
Colleges
42 agents per college, a faculty programme, student workshops and a weekly usage report against a 95%+ activation goal.
The campus programme →Start with one process.
Pick the work that matters most. We will map it and show you what agents can run, with clear ownership and a cost per task.