AI agents that confirm cash-on-delivery orders before dispatch, call customers when a delivery fails, answer your helpline about orders and bookings, and call travellers when a booking needs attention, in Bahasa Indonesia, Malay, Thai, Vietnamese, Filipino, English, Mandarin and more than 25 languages in all. They work from the order or the booking and finish the task during the call: correct the address, book the pickup, rebook the trip, send the payment link. Tilicho builds and runs them inside your own Google Cloud project, starting from accelerators for 25 e-commerce and travel use cases.
Orders, the helpline and travel bookings, each with its own agent. All three read and write the same customer, order and booking record, so one integration supports all three.
The agent confirms cash-on-delivery orders before dispatch and calls the customer when a delivery fails. It corrects the address or books a new date, so fewer parcels go back to the seller.
The customer calls about an order or a booking. The agent finds it from the caller's number and answers on status, returns, refunds or changes, at any hour.
The agent confirms bookings, calls before a held booking expires or a document is missing, and calls when a schedule changes with the rebooking options.
The number is matched to the customer's orders and bookings: items, payment method, courier status, travel dates and open tickets. Calling hours and consent are checked before an outbound dial.
The agent confirms the order or the booking, takes the change the customer asks for, and corrects the address, books the pickup, rebooks the trip or sends the payment link while the customer is on the line.
A fraud concern, a refund dispute, a traveller stuck at an airport or station, or any request for a person goes to your team live, with the order or booking, the history and the summary on screen.
Status, outcome tag, transcript and recording are written to your order or booking system and CRM. The courier update, the payment follow-up or the review call is scheduled.
Each agent starts from an accelerator, so a use case is on live calls in about one month.
The opening is fixed in the script. It is the same on every call, in every language and every country.
On an outbound call the agent confirms it is speaking to the customer who placed the order, or the lead traveller, before it names the order or the trip.
Your brand's name and the purpose of the call, in the words your team approved.
The agent says it is an AI assistant and that the call is recorded.
Only then does the script move to the order, the delivery or the booking.
Offer calls, such as cart recovery and repeat-purchase offers, are placed only inside the hours you set, for example 9 am to 9 pm in the customer's time zone. The helpline answers at any hour.
Offer calls go only to customers who have consented. For Singapore numbers, the Do Not Call Registry is checked before a marketing call.
The agent never takes a card number, OTP or PIN on the call. It sends a secure payment link from your payment gateway.
PII is masked in transcripts and logs. Access is by role. Consent, retention and access are set for each market's personal-data law: PDPA in Singapore, PDPA 2010 in Malaysia, UU PDP 2022 in Indonesia, PDPA in Thailand, the Data Privacy Act of 2012 in the Philippines, the Personal Data Protection Law of 2025 in Vietnam.
The agent runs in your Google Cloud project, in the region you choose, such as Singapore or Jakarta. Recordings and customer data stay in your storage.
The agent changes an address, an order or a booking only for the confirmed customer, and reads the change back before it is saved.
The agent runs in the Google Cloud region closest to your customers, for example Jakarta or Singapore. This is fixed before the build, since reply time cannot be tuned afterwards.
The agent mirrors the customer turn by turn, so it follows the customer's language and not a setting.
A supervisor routes to small agents that share the state of the call. The script grows by adding agents.
A health-checked fallback model in the same region takes over mid-call, with the state of the call intact.
Your team member sees the order or booking, the history, the transcript summary and the captured details before speaking.
An analyzer agent keeps each order or booking open until it reaches an end state: confirmed, delivered, rebooked, refunded, or handed to your team.
Anything not on this list, including your shipping system, courier partners, marketplace seller tools or booking engine, is connected through its API during setup. Tilicho builds and maintains it at no extra cost.
Online retailers and D2C brands, marketplaces and their sellers, quick commerce, online travel agencies, airlines, hotel groups, tour and holiday operators, and bus, rail and ferry booking platforms.
More than 25 languages. In Southeast Asia: Bahasa Indonesia, Malay, Thai, Vietnamese, Filipino and Taglish, English, Mandarin and Tamil. The agent switches language during the call when the customer does, including mixed speech such as Malay with English.
Yes. The same agent runs on your numbers in each country, with the language, currency, return policy and calling hours set per country.
Cash on delivery is common in Indonesia, Vietnam, the Philippines and Thailand. The agent confirms each COD order and its address before dispatch, so orders the customer did not mean to place are cancelled before they ship. When a delivery fails, it calls the same day and books a new date or a corrected address, so the parcel is attempted again instead of going back.
No. It never asks for a card number, OTP or PIN. It sends a payment link from your payment gateway on WhatsApp or SMS, for bank transfer, e-wallet or card, and confirms on the call when the payment lands.
The call is transferred live to your team with the order or booking, the history and the summary, so the customer does not repeat the case. You decide which cases always go to a person, such as fraud concerns, refund disputes and travellers stuck at an airport.
In your own Google Cloud project and your storage, in the region you choose. Tilicho runs the agent inside that project.
No. The agent connects to your existing numbers and systems. There are more than 50 integrations, including Shopify, and other systems, such as your shipping system or booking engine, are connected through their APIs during setup.
A 30-minute session: a live call with the agent, then a walk through one use case of yours, such as COD confirmation, failed-delivery calls or a flight schedule change.